All Features of Bizivate Customer Service AI
Features that Power
Customer Success
DISCOVER THE FEATURES OF AI-DRIVEN CUSTOMER SERVICE
Explore the robust capabilities of Bizivate's Customer Service AI. From advanced conversational AI to multilingual support, see how our features enhance customer interactions and drive your business forward.
Take a Closer Look at Customer Service AI
The Bizivate Customer Service AI simplifies online customer experience and streamlines the booking process. Provide instant support to your customers with rapid responses to everyday queries, simplify scheduling, and boost satisfaction with personalised, real-time interactions. Our AI ensures seamless communication, making it easier for businesses to engage with their customers efficiently and effectively.
Core Features
Included in our Standard & Pro Plans
AI-Powered Conversations
Our advanced AI handles customer inquiries with precision and speed, providing instant, accurate responses to boost customer satisfaction. Whether it’s answering common questions, booking appointments, or directing queries to the right place, Bizivate’s AI ensures seamless interactions.
Benefit: Enhances customer experience by reducing wait times and improving response accuracy.
Impact: Boosts customer satisfaction and engagement, leading to increased loyalty and sales.
Data Source Training
Train your AI using data from multiple sources, including your website, Google Docs, and other platforms. This customization ensures that the AI is tailored to your business needs and can handle specific customer inquiries effectively.
Benefit: Delivers personalized and accurate responses based on your business data.
Impact: Improves the relevance and effectiveness of customer interactions.
Reputation Management
Manage your Google reviews and send requests for reviews through our Google My Business integration. If you use Bizivate Calendar, review requests can be automated to be sent after a booking, helping you maintain a positive online presence and gather valuable feedback.
Benefit: Boosts your online reputation by efficiently managing reviews.
Impact: Increases customer trust and attracts more business through positive reviews.
Omni-Channel Integration
Connect with customers on their preferred channels, including Live Chat, Facebook Messenger, Instagram DMs, Google Business Profile, as well as SMS and WhatsApp if on the Pro Plan. Manage all interactions in one unified inbox.
Benefit: Provides a consistent and convenient customer experience across all channels.
Impact: Streamlines communication and improves response times.
Unified Inbox
Manage all customer interactions in one place with our Unified Inbox. Bizivate's Customer Service AI consolidates messages from Live Chat, WhatsApp, Facebook Messenger, Instagram DMs, SMS, and Google Business Profile into a single, easy-to-use interface.
Staff can see every conversation as it happens, provide feedback to the AI for continuous improvement, and jump into Live Chat if they wish to handle specific interactions personally. This flexibility ensures your team can maintain high-quality customer support while leveraging the power of AI.
Multilingual Support
Bizivate offers robust multilingual support, allowing you to engage with customers in their preferred language. Our system can handle multiple languages, ensuring clear and effective communication across diverse customer bases. This feature helps you expand your reach and provide a more personalised experience to clients worldwide.
Privacy & Security
At Bizivate, privacy and security are paramount. We employ advanced encryption and security protocols to protect your data and ensure compliance with global privacy standards. Your customers' information is safeguarded, giving you peace of mind and building trust with your clientele.
Customisation
Bizivate's chat widget is fully customisable, allowing you to tailor its appearance and functionality to match your brand. You can adjust the tone of voice to align with your company’s style, ensuring a consistent and engaging customer experience. This flexibility helps you create a unique and cohesive interaction that resonates with your audience.
Mobile App
Manage all customer interactions in one place with our Unified Inbox. Bizivate's Customer Service AI consolidates messages from Live Chat, WhatsApp, Facebook Messenger, Instagram DMs, SMS, and Google Business Profile into a single, easy-to-use interface.
Staff can see every conversation as it happens, provide feedback to the AI for continuous improvement, and jump into Live Chat if they wish to handle specific interactions personally. This flexibility ensures your team can maintain high-quality customer support while leveraging the power of AI.
Bizivate Calendars & Booking System
Bizivate Calendars & Booking System offers a comprehensive solution for managing your appointments with ease. This feature supports various appointment types, including one-on-one sessions, group meetings, and round-robin scheduling. Users can create multiple calendars tailored to different services, set flexible availability, and sync with major calendar applications like Outlook and Google Calendar to avoid any scheduling conflicts.
It also integrates with Zoom for seamless virtual meetings and Stripe for easy payment processing. Additionally, our Customer Service AI can seamlessly integrate with this system, allowing customers to book appointments conversationally. This ensures a smooth, user-friendly experience while enhancing your scheduling efficiency and customer satisfaction.
Marketing Messaging Automation
Bizivate's Marketing Messaging Automations streamline your customer communication by automating key interactions such as appointment reminders, follow-ups, and review requests. By setting up these automated sequences, you can ensure timely and consistent communication with your clients, reducing no-shows and enhancing customer satisfaction.
These automations help you maintain a high level of service without manual intervention, freeing up valuable time for your team to focus on other important tasks. With Bizivate, your business can efficiently manage customer interactions and boost overall engagement.
Here To Support You
Bizivate is already easy to use, but we're still here for you.
24/7 Technical Support
Bizivate provides round-the-clock technical support via Live Chat. You can also book a customer support call with our expert Bizivate Team.
Personalised Set-Up
We will set up, personalise, and train your AI for you. Upon sign-up, you will receive a link to schedule a set-up call with our Bizivate Team, ensuring a smooth and tailored implementation experience.
Enterprise Support
We offer enterprise-level support, including fully training and maintaining your Customer Service AI for you, keeping it updated, and providing monthly statistics and insights reports.
Make Your Customer Service
Shine with Bizivate AI Today!
Discover how Bizivate can bring even more satisfaction to you and your customers.
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